Effective Date: May 21, 2025

At Take 5 Car Wash, customer satisfaction is our top priority. If you are not fully satisfied with the service you received, we’re here to help.

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💵 Eligibility for Refunds

We offer refunds or service re-dos under the following conditions:

• If the service was not completed as promised

• If there is visible damage or poor quality that can be verified on-site

• If an appointment was prepaid and canceled with at least 24 hours’ notice

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🔄 Re-Wash or Correction First

In most cases, we will offer a free re-wash or correction of the service before issuing a refund. This allows us to make things right immediately.

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❌ Non-Refundable Situations

We do not offer refunds in the following cases:

• If the dissatisfaction is due to pre-existing damage

• If the vehicle was excessively dirty and required additional services

• If the customer fails to report the issue within 24 hours of service completion

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🕒 How to Request a Refund

To request a refund or service correction, please contact us within 24 hours:

📧 Email: schedule@take5care.com
📞 Phone: +1 (364) 999-7852
📍 Or visit: 212 N 2nd Street, Ste 100, Richmond, KY 40475, United States

Please provide your service receipt and a description or photos of the issue when possible.

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We value your business and will always work to ensure your experience is a positive one.

Thank you for choosing Take 5 Car Wash.